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Customer Support


Context Help

If you feel lost inside our Control Panel, the first step you should take is to click the Help button, which is present on each and every page. A popup will show up. It includes elaborate info about all the actions that you can perform on the given page. Each popup opens on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a rich range of tutorial video clips demonstrating how to work with our web hosting Control Panel. They're made for those of you who want to see how things are getting done instead of just reading articles. Thus, everyone can quickly become familiar with our hosting Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the answer you need, have a glance at our comprehensive FAQ section, which covers questions asked by real persons and provides practical solutions. We regulary update our FAQ section with new questions & answers so as to encompass all the new additions and innovations associated with our platform.

Ticketing System

If you still can't find the solution you searching for in the Frequently Asked Questions section either, you can touch base with our great team of technical support engineers available 24-7 and eager to help you with any problem. Each support ticket you send will be answered in less than one hour (the average ticket response time being only 20 mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com